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F.A.Q - Warranty

Help From CZJEWELRY.com.

We would like to answer some of your questions online.
Questions Most People Ask.

1.Is Our Cubic Zirconia Equal to Diamond Weight?
Yes, When we say one carat it means one carat actual Genuine Diamond Size and Dimensions. For example one carat diamond is 6.5mm circle, Our cubic zirconia has 6.5mm also. Same Table and Debth.

2.If I saw a design at CZJEWELRY.com website or others can I make changes on the jewelry?
Yes. We can change the center stone shape and size also we can make it for you in 14k, 18k and Platinum 950

3.Do you have my jewelry in stock?
We carry huge inventory in stock, Unfortunately there's always product not in stock or the product we have is not the same size or different material also different center stone, Unlike other manufacturers or retailers, We do not size or make changes on an existing jewelry. That will effect the quality and the body of the jewelry, That's why CZJEWELRY.com is famous for top quality craftsmanship.

4.What is my ring size?

We strongly recommend to get the ring size from your local jewlery store. It's Free and will take a minute. They are 100% accurate.

5.Can I use my mounting in the future to set diamonds?
Yes, One of main reasons people buy from CZJEWELRY.com, Our mountings are the same mountings we set the genuine diamonds. And in the future we will not charge labor to set your diamond on the ring.

6.How come our prices are so low?
Very simple answer. We are manufacturers of fine jewelry!

7.Do we offer wholesale jewelry for retailers?
No, We only sell direct to the public At the manufacturers cost.That makes us unique and guaranteed low price.

8.I have my own design can I send you or e-mail you the picture for a quote?
Yes, Just send us your jewelry picture and we will be glad to give you a quote Contact@CZJEWELRY.com.

9.Why some of your descriptions do not match the jewelry?
We update and upload our database everyday, please give us a call and we will be glad to help you.

10.I can't find the jewelry I am looking for do you guys have more designs in the factory?
Yes, We carry over 5000 jewelry designs in our factory. Your answer is one phone call away.

11.What will be stamped inside of a ring?
We stamp the Karat of the jewelry, for example 14 karat, 18 karat or Platinum 950. We do not stamp CZ inside

12.What kind of platinum do we use for your platinum jewelry?
We use pure 950 platinum on all of our platinum jewelry.

13.How can I return or exchange my jewelry?
Simply, go to our return policy page and follow directions.

14.I saw a jewelry I like somewhere else can you beat there price or make the same one for me?
Simple the answer is yes, all you have to click LET"S MAKE IT and fill out the form.

15.What payment option CZJEWELRY.com takes?
We honor Visa, MasterCard, Discover and American Express. Also C.O.D or Mail In a Check or Money order.

16.How long will it take to make my jewelry and ship it?
If your jewelry is not in stock.10 to 14 working days..

17.How can I find out if you have the jewelry in stock?
Two ways to find out, first give us a call or second email us at Contact@CZJEWELRY.com

18.Can I order the ring without setting the center stone or the side stones to use my own diamonds?
Yes, you may request not to set the center stone or side stones to use your own diamond.

19.What sizes and shapes of stones do you guys carry?
We carry all sizes and shapes from .01 to 10 carat each stone, Also all shapes.

19.Can I make changes before my ring is finished?
Yes, as long as we have not shipped out your jewelry.

20.What quality do you use your cubic zirconia?
We only use AAAAA quality, Which mean top quality cubic zirconia, there will be no better quality out there, Which means will not scratch, fade or crack, same depth and cut also sparkle like a genuine diamond.

21:How will i know it's real gold or platinum?

We provide certification of authenticity for the material being 14 karat gold, 18 karat gold or platinum. Also appraised at 3 times the replacement value. 

JEWELRY WARRANTY

Each jewelry from Czjewelry.com will include 1 year manufacturer warranty. Your 100 Percent covered! We cover. Lost Stones, Loose Stones, Prong Repair, Polish or any kind of manufacturer defect. Your In Good Hands When You Wear Your Jewelry.

Czjewelry.com is so confident about our CUBIC ZIRCONIA gems that they are covered by a Lifetime Guarantee to maintain the original brilliance and luster.