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Shipping Policy

PROCESSING YOUR ORDER
Once we get your order, we take care of it right away so you can get your jewelry ASAP! All Czjewelry.com orders are generally processed within 10 to 14 business days, and then shipped to you immediately, according to your preferred method of shipping.

Remember each jewelry is made from scratch to your specifications. Ring size, Carat Size and Shape, Material being 14kt, 18kt or Platinum 950. 

All shipping fees are in USD.

SHIPPING YOUR ORDER
Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed.

But don't worry, your credit card will not be charged until the order has been shipped.

Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect.

For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.

You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

SHIPPING YOUR ORDER
Your order will be shipped via UPS or FEDEX 


TRACKING YOUR ORDER
Of course, you'll want to know when your jewelry is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That's why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. 

ORDER CANCELLATION
Change your mind? If you want to cancel or change an Czjewelry.com order, for any reason, please contact us and make sure to include your Czjewelry.com order number or call 1-818-539-3580, as soon as possible.

Note: Czjewelry.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.